Privacy Policy

1. Introduction

This Privacy Policy (hereinafter "the Policy") is issued by bgaming (hereinafter "bgaming", "we", "us", or "our"), the operator of the online casino and sports betting platform accessible at https://bgaming.cam. This Policy describes how bgaming collects, uses, stores, discloses, and otherwise processes personal data in connection with your use of the Platform.

This Policy applies to all persons who access or use the bgaming Platform, including registered players, prospective users, and visitors to the website. By creating an account on bgaming or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

bgaming operates under international online gaming licensing standards, which impose data protection obligations on the Operator. Where Malaysian players are concerned, bgaming processes personal data in accordance with applicable international data protection principles, including those analogous to the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA), to the extent such principles are applicable.

2. Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" — any information relating to an identified or identifiable natural person, including name, identification number, contact details, IP address, and payment information.
• "Processing" — any operation or set of operations performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, and deletion.
• "Data Subject" — the identified or identifiable natural person to whom Personal Data relates; in the context of this Policy, primarily a registered Player.
• "Controller" — the entity that determines the purposes and means of processing Personal Data; in this context, bgaming.
• "Processor" — a third party that processes Personal Data on behalf of bgaming under a contractual arrangement.
• "KYC" — Know Your Customer; the identity and address verification process mandated by bgaming's licensing obligations.
• "Platform" — the bgaming website, mobile-optimised browser interface, and associated services at https://bgaming.cam.
• "Cookies" — small text files placed on your device by the Platform to support session management and performance analytics.

3. Personal Data We Collect

3.1 Registration Data

§3.1 When you create an account on bgaming, we collect the following information: full legal name, date of birth, residential address (including city and postcode), email address, and telephone number. This data is required to establish your account, verify your eligibility to use the Platform, and fulfil our KYC obligations under international licensing requirements.

3.2 Identity Verification (KYC) Data

§3.2 Prior to processing your first withdrawal, bgaming is required to verify your identity. For this purpose, we collect and process copies of government-issued identification documents (such as your Malaysian MyKad, Passport, or Driver's Licence), proof of residential address (such as a utility bill or bank statement issued within three months), and a selfie photograph. This data is processed solely for identity verification and fraud prevention purposes.

3.3 Financial & Payment Data

§3.3 When you make deposits or withdrawals, we collect data relating to your chosen payment method. For Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong, we record transaction identifiers, amounts, timestamps, and account holder names where provided by the payment processor. For cryptocurrency transactions, we record wallet addresses and transaction hashes. We do not store complete card numbers or full banking credentials on our servers.

3.4 Usage & Technical Data

§3.4 We automatically collect certain technical and usage data when you access the Platform, including your IP address, browser type and version, operating system, device type, pages visited, session duration, referring URLs, and game activity logs. This data is used to operate, secure, and improve the Platform.

3.5 Communications Data

§3.5 When you contact our customer support team — whether via live chat, email, or other channels — we retain records of those communications, including the content of messages, timestamps, and agent interaction logs. This data is used to resolve your enquiry, maintain service quality, and meet our regulatory record-keeping obligations.

4. Legal Basis for Processing

bgaming processes your personal data on the following legal bases, which are recognised under applicable international data protection frameworks:

5. How We Use Your Personal Data

5.1 Account Administration

§5.1 We use your registration and identity data to create and maintain your bgaming account, authenticate your logins, process your deposits and withdrawals in MYR or cryptocurrency, and provide you with access to the games and betting markets on the Platform.

5.2 Regulatory Compliance

§5.2 bgaming is required by its international licensing obligations to verify player identities, monitor transactions for anti-money laundering (AML) indicators, and maintain records of player activity for a defined retention period. Your data is processed for these purposes as a legal obligation, not a commercial choice.

5.3 Fraud Prevention & Platform Security

§5.3 We analyse usage patterns, transaction data, and device fingerprint information to detect and prevent fraud, bonus abuse, account takeovers, and other forms of prohibited conduct described in our Terms & Conditions. This processing is carried out under our legitimate interest in maintaining a safe and fair platform for all players.

5.4 Responsible Gambling Monitoring

§5.4 bgaming uses player activity data — including session frequency, bet volumes, deposit patterns, and self-exclusion history — to identify players who may be exhibiting indicators of problem gambling. Where such indicators are detected, our responsible gambling team may make proactive contact. This processing is a core part of our duty of care to players and our licensing obligations.

5.5 Service Improvement

§5.5 Aggregated and anonymised usage data is used to improve Platform performance, identify technical issues, develop new features, and optimise the user experience for Malaysian players. This analysis does not involve the use of individually identifiable personal data.

5.6 Marketing Communications

§5.6 Where you have provided explicit consent to receive marketing communications, bgaming may send you information about promotions, bonuses, new game releases, and sports betting markets relevant to your interests. You may withdraw consent at any time by contacting support or using the opt-out mechanism in any marketing email received. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to withdrawal.

6. Data Sharing & Disclosure

6.1 Service Providers (Processors)

§6.1 bgaming engages trusted third-party service providers to assist with aspects of Platform operations. These providers process personal data strictly on bgaming's instructions and are contractually bound to maintain data security and confidentiality. Categories of service providers include: payment processing partners (including Malaysian e-wallet and bank transfer providers), identity verification and KYC service providers, fraud detection and analytics providers, customer support platform providers, and cloud infrastructure and security providers.

6.2 Regulatory Authorities

§6.2 bgaming may be required to disclose personal data to regulatory authorities, licensing bodies, law enforcement agencies, or courts in response to a lawful order, warrant, or legal obligation. Such disclosures are made only to the extent required by law and, where permissible, we will notify the affected player of the disclosure.

6.3 No Sale of Personal Data

§6.3 bgaming does not sell, rent, exchange, or otherwise commercially transfer personal data to any third party for that party's own marketing or commercial purposes. Your data is not a product. Period.

7. Cookies & Tracking Technologies

7.1 What Cookies We Use

§7.1 bgaming uses the following categories of cookies on the Platform:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without rendering the Platform unusable.
• Performance & Analytics Cookies: Used to collect anonymised information about how players use the Platform — which pages are visited most, session lengths, and error frequencies — to help us improve the experience.
• Functional Cookies: Store your preferences (such as language settings and display configurations) to provide a personalised experience.

7.2 What We Do Not Use

§7.2 bgaming does not deploy third-party advertising cookies, cross-site tracking technologies, or social media tracking pixels. We do not participate in advertising networks that would allow other parties to track your browsing behaviour across unrelated websites based on your activity on the bgaming Platform.

7.3 Managing Cookies

§7.3 You may control and delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. For instructions on managing cookies in your specific browser, refer to your browser provider's help documentation.

8. Data Retention

§8 bgaming retains personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law or regulatory obligations. The following indicative retention periods apply:

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data lifecycle management procedures.

9. Data Security

§9.1 bgaming implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or unlawful disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted to and from the Platform;
• Encryption of sensitive personal data stored at rest;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Multi-factor authentication for all internal systems that access personal data;
• Regular penetration testing and vulnerability assessments by independent security specialists;
• Real-time fraud and intrusion detection monitoring;
• Regular security awareness training for all staff with access to personal data.

§9.2 In the event of a personal data breach that poses a risk to your rights and freedoms, bgaming will notify affected individuals and, where required by applicable law, the relevant supervisory authority, within the timeframe required under applicable data protection legislation.

10. International Data Transfers

§10 bgaming operates internationally and may transfer your personal data to countries outside of Malaysia. Such transfers occur when we engage third-party service providers (such as cloud hosting providers or identity verification services) that are based in or operate from other countries.

Where personal data is transferred internationally, bgaming ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses with receiving parties that impose obligations equivalent to those applying to bgaming. We do not transfer personal data to parties in jurisdictions that do not offer an adequate level of data protection without implementing appropriate compensating safeguards.

11. Your Rights as a Data Subject

Subject to applicable data protection law and any overriding legal obligations on bgaming, you hold the following rights in relation to your personal data:

To exercise any of the above rights, please contact our support team via live chat on the Platform or by emailing [email protected] (plain text — not a link). We will respond to verified requests within 30 days. We may request identity verification before processing your request.

12. Minors & Age Verification

§12 The bgaming Platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory component of our KYC process, and accounts that fail to satisfy age verification requirements will be suspended.

If bgaming becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted promptly and the associated account closed. Any funds held in such an account will be returned to the verified deposit source after compliance review.

13. Third-Party Links

§13 The bgaming Platform does not include links to external third-party websites beyond those necessary for payment processing integrations. Where any reference is made to external services, bgaming is not responsible for the privacy practices of those services. This Privacy Policy applies exclusively to the bgaming Platform. We encourage you to review the privacy policies of any third-party payment provider you use in connection with your bgaming account, including the relevant policies of Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, or any cryptocurrency service you utilise.

14. Amendments to This Policy

§14 bgaming reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our services. Where a material change is made, we will provide notice to registered players via the email address associated with their account and/or via a prominent notice on the Platform, prior to the change taking effect.

The effective date at the top of this Policy indicates when the current version was last reviewed. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Continued use of the Platform following notification of changes constitutes acceptance of the updated Privacy Policy.

15. Contact & Complaints

15.1 Data-Related Enquiries

§15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or bgaming's processing of your personal data, please contact us through the following channel:

• Live Chat: Available 24/7 directly on the bgaming Platform. Average response time is 3–5 minutes. Our multilingual support team is available in English, Bahasa Melayu, and Mandarin.
• Email (plain text — not a link): [email protected]

15.2 Complaints

§15.2 If you are not satisfied with bgaming's response to a data protection concern or believe your personal data has been processed in violation of applicable privacy law, you have the right to lodge a complaint with the relevant supervisory or regulatory authority in your jurisdiction. bgaming will cooperate fully with any lawful investigation.